Introducing Cloud Linux!

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We are formally introducing a new feature made available to all Siteocity customers; Cloud Linux!

What is Cloud Linux?

Cloud Linux is a special distribution of Linux that creates a virtual environment for each individual account on a shared server, allowing Siteocity to have more control over the resources any one single account can use. What does this really mean? Previously, if there was a rogue user that was abusing the server it affected all users on that server. Now, with Cloud Linux, the server isolates that one user and keeps those processes from affecting other accounts.

I won’t go into all of the techno mumbo jumbo regarding how Cloud Linux works, but rest assured it works very well. If you would like to know the technicalities of Cloud Linux please go here.

How will this affect me?

The good news is, Cloud Linux has been installed on our servers for a few weeks. So, if you are concerned with how it will affect you, just look at your website performance over the last few weeks. There have also been some graphical metrics added to the menu on the left side of your cPanel account that look like this:

Screen Shot 2013-04-09 at 2.18.40 PM

  • CPU Usage – This is a real time graph that shows your current cpu usage. The max CPU that we have configured for each site is 1 core. Most of you will never register above 1%.
  • Memory Usage – Again, pretty straight forward. Real time graph of your current memory usage, measured in KB.
  • Entry Processes – This used to be called “Concurrent Connections”, but the name was confusing to end users. Most thought this meant the number of people connected to your website. That was not the case so the name was changed. This is actually the number of active processes (PHP, Perl, etc). It would be a very rare occasion for any user to reach 20.

If you find yourself hitting these limits then you will want to contact the support department to see what your options are. In these occasions there is most likely a rogue script that just needs to be addressed, but in some circumstances they are legitimate processes. Either way, contacting the support department to discuss your options is the first step to resolve the problem.

I want to assure all of our users that this is not a tool that Siteocity uses to limit resources that are available to you. Cloud Linux has been running on these servers for a few weeks now and we have not had a single reported issue. We feel that this is just another feature to increase performance for all Siteocity customers.

Questsions?

Please send questions to the Support Department.

Thanks,
The Siteocity.com Team!

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