1. OUR APPROACH TO PRIVACY
1.2 Contacting us about privacy related questions and issues:
(a) General questions: privacy [at] siteocity.com
(b) Requests to know the personal information we collect: privacy [at] siteocity.com
(c) Requests to delete personal information we have collected: privacy [at] siteocity.com
(d) To opt out of the sale of information: privacy [at] siteocity.com
(e) Our toll free number: 877-226-8056, and local 713-589-4940
2. WHAT PERSONAL INFORMATION DOES SITEOCITY.COM COLLECT?
2.2 The Personal Information collected by Siteocity is set out on Schedule 1.
3. STORING AND TRANSFERRING YOUR PERSONAL INFORMATIONM
3.1 Security. We implement and maintain appropriate technical and organizational measures to protect your Personal Information against accidental or unlawful destruction, loss, change or damage. All Personal Information we collect from the Siteocity Product will be stored on secure servers and will be protected by SSL encryption technology. All electronic transactions entered into via our Website will be protected by SSL encryption technology.
Where you register for an account on the Siteocity Product, you are responsible for maintaining your account's security as explained in our TOS. If you are not a direct Siteocity customer, information about your account's security may be explained in the contract between you and the Authorized Distributor from whom you license the Siteocity Product.
4. PERSONAL INFORMATION WE COLLECT ABOUT YOU AND HOW WE USE IT
4.1 We process Personal Information about the following types of individuals:
(a) Individuals who are our direct customers;
(b) Where our customer is a business or similar entity, individuals who are our customers' employees, agents and other representatives; and
(c) Information provided by Google Analytics on our customer facing website.
4.2 We collect Personal Information about you when you voluntarily submit information directly to us when you access our Website or use the Siteocity Product. This can include information you provide to us when you register for an account, fill in a form, correspond with us via the Website, phone, email or otherwise, subscribe to our mailing lists, newsletters or other forms of marketing communications, respond to surveys, agree to be a beta tester or use some other feature of the Siteocity Product as available from time to time.
4.3 If you choose not to provide Personal Information, we may not be able to provide the Siteocity Product to you or respond to your other requests. If you opt out of the sale of information, or click the "Do Not Sell My Personal Information" button on our website, or email privacy [at] siteocity.com, we may be unable to provide services to you if your request not to sell information includes a prohibition on processing payments for the products you purchase.
4.4 Schedule 1 describes categories of Personal Information we collect and how we use that Personal Information. When we process that Personal Information, the legal basis we rely on for this activity is also set out. If Personal Information is provided to third parties, that fact is stated. Finally, Schedule 1 also sets out information as to how we determine applicable retention periods. This schedule contains categories of Personal Information that we have collected since 2021.
4.5 Regardless of whether you license the Siteocity Product directly from us, or through Authorized Distributor, we automatically collect certain Personal Information about you indirectly about how you access and use the Siteocity Product and information about the device you use to access the Siteocity Product.
4.6 Schedule 2 sets out the categories of Personal Information we collect about you automatically and how we use that information. The schedule also lists the legal basis which we rely on to process the Personal Information, the categories of recipients of the Personal Information and information as to how we determine applicable retention periods.
4.7 We may link or combine the Personal Information we collect about you and the information we collect automatically. This allows us to provide you with a personalized experience regardless of how you interact with us.
4.8 We may anonymize and aggregate any of the Personal Information we collect (so that it does not directly identify you). We may use anonymized information for purposes that include testing our IT systems, research, data analysis, improving the Siteocity Product and developing new products and features. We may also share such anonymized information with others.
4.10 Siteocity will not otherwise disclose its customers' personal and account information unless Siteocity has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Siteocity, Siteocity's customers, or others, or where Siteocity has a good faith belief that the law requires such disclosure.
4.11 Siteocity also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Siteocity stores or transmits for its customers. The circumstances under which Siteocity will disclose such electronic customer communications are when:
(a) It is necessary in order to provide service to the customer;
(b) It is necessary to protect the legitimate interests of Siteocity and its customers;
(c) It is required to cooperate with interception orders, warrants, or other legal process that Siteocity determines in its sole discretion to be valid and enforceable;
(d) It is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by Siteocity and appear to pertain to the commission of a crime; and
(e) Siteocity may store customers' electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.
5. Modification of customer information.
Customers may modify their personal information by logging into their client area. Domain name customers, who have registered a domain name with Siteocity and wish to change the Technical Contact from Siteocity to another company, log into their client area to make this change.. It is important to note that customer domain name registration information is made publicly available in the registry of domain names.
6. Disclosure of customer information and communications.
7. CERTAIN RIGHTS THAT APPLY IF YOU ARE LOCATED IN THE EU
7.1 In accordance with applicable privacy law, you have the following rights regarding Personal Information covered by the GDPR that we hold:
(a) Right of access. The right to obtain access to your Personal Information.
(b) Right to rectification. The right to obtain rectification of your Personal Information without undue delay where that Personal Information is inaccurate or incomplete.
(c) Right to erasure. The right to obtain the erasure of your Personal Information without undue delay in certain circumstances, such as where the Personal Information is no longer necessary in relation to the purposes for which it was collected or processed.
(d) Right to restriction. The right to obtain the restriction of the processing undertaken by us on your Personal Information in certain circumstances, such as where the accuracy of the Personal Information is contested by you, for a period enabling us to verify the accuracy of that Personal Information.
7.2 You also have the right to object to any processing based on our legitimate interests where there are grounds relating to your particular situation. There may be compelling reasons for continuing to process your personal information, and we will assess and inform you if that is the case. You can object to marketing activities for any reason.
7.4 For data that is received or transferred that is covered by GDPR, please see paragraph 17.
8. COOKIES AND SIMILAR TECHNOLOGIES
8.2 These items allow for personalization of your experience by saving your information such as user ID and other preferences. A cookie is a small data file that we transfer to your device's hard disk (such as your computer or smartphone) for record-keeping purposes. A list of the cookies we use and other relevant information is set out in Schedule 3.
9. SELF SERVICE PORTALS
Siteocity may provide blogs, chat features and moderated and unmoderated FAQs on the Website (Self Service Portal). When you interact with a Self Service Portal, the information you provide may be read by Siteocity employees. In addition, if you provide information to a Self Service Portal, other than method of contact operated by Siteocity, any Personal Information you submit may be seen by third parties outside of Siteocity's control.
10. OUR POLICY TOWARDS CHILDREN
The Siteocity Product is not directed at persons under 16 and we do not knowingly collect Personal Information from children under 16. If you become aware that your child has provided us with Personal Information, without your consent, then please contact us using the details below so that we can take steps to remove such information and terminate any account your child has created with us.
11. HOW TO REQUEST THAT WE DELETE PERSONAL INFORMATION
11.1 Customers should fill out a request by logging in through their account. Customers' identity will be verified based on authenticating through their account. A request to delete will be confirmed separately.
11.2 Non-customers may fill out a request form by clicking on this link: by calling our toll free number. A non-customer's identity will be verified based on information provided and transmitted to a credit bureau for verification. A request to delete will be confirmed separately.
12. HOW TO OPT OUT OF THE SALE OF INFORMATION
Paragraph 4.9 sets out the information that may be considered within the definition of a "sale" under some state statutes. It is important that customers carefully review the form: providing certain Personal Information to third parties may be necessary to pay license fees or to enable third party products to operate. To opt out of the sale of information email: privacy [at] siteocity.com
If you seek to have an agent make a request under paragraphs 11 and 12 above email privacy [at] siteocity.com. Note that customers are prohibited from sharing passwords and services, and should create a separate account for verified agents to avoid compromising their accounts.
14. CHANGES TO THIS POLICY
15. NOTICE TO YOU
17. In order for us to fulfill your request or provide the Services to you, your personal information will be transferred to, and stored at/processed in the United States. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this notice. Transfers within our corporate group (currently referred to as "Webpros") will be under the European Commission's model contracts for the transfer of personal data as set out in Decision 2004/915/EC and 2010/87/EU. Transfers of data to third parties will be under the European Commission's model contracts as set out in Decision 2004/915/EC and 2010/87/EU.
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